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June 9th, 2026

Utah man says he can't get customer service from Apple because AI is calling the shots

A South Jordan man seeking customer service help got shot down by an artificial intelligence decision maker.

Investigates

Watch Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV...

Watch Could the resale hustle solve your money problems?

Could the resale hustle solve your money problems?

Watch Voucher instead of cash refund for Utah grandpa after mysterious hotel room cancellation

Voucher instead of cash refund for Utah grandpa after mysterious...

Watch Scammers trick Utahns into shipping them expensive phones

Scammers trick Utahns into shipping them expensive phones

Watch Utah raises weight cutoff that can drive up vehicle registration fees

Utah raises weight cutoff that can drive up vehicle registration...

Watch What is driving up your Utah car insurance bill?

What is driving up your Utah car insurance bill?

Watch Locked out after a hack? The fix may be hiding on your phone

Locked out after a hack? The fix may be hiding...

Watch Cellphone bill that never should have existed finally goes away

Cellphone bill that never should have existed finally goes away

Watch HOA gone away? Repair bills may still be waiting

HOA gone away? Repair bills may still be waiting

Watch Will today's surpluses be tomorrow's shortages?

Will today's surpluses be tomorrow's shortages?

Watch Supplement company asks questions despite its 'no questions asked' return policy

Supplement company asks questions despite its 'no questions asked' return...

Watch Just how sound is TikTok money advice? New study finds much of it is misleading, risky

Just how sound is TikTok money advice? New study finds...

Watch Steps homeowners should take to help avoid contractor trouble

Steps homeowners should take to help avoid contractor trouble

Watch Utah man says he can't get customer service from Apple because AI is calling the shots

Utah man says he can't get customer service from Apple...

Watch A dozen Utah agencies signed deals with ICE, but many aren't talking about it

A dozen Utah agencies signed deals with ICE, but many...

Watch State regulators file emergency order

State regulators file emergency order

Watch Why a safety net for homeowners facing a construction lien, despite full payment, is going away

Why a safety net for homeowners facing a construction lien,...

Watch Utah's unclaimed property reaches $178 million as treasurer's office seeks to reunite Utahns with their lost money

Utah's unclaimed property reaches $178 million as treasurer's office seeks...

Watch Lien trap: Lehi couple says a dispute between roofer and supplier leads to construction lien on their home

Lien trap: Lehi couple says a dispute between roofer and...

Watch Suspected fraud investment shuts down

Suspected fraud investment shuts down

Watch Utah voters ask why private information can’t be removed from Salesforce

Utah voters ask why private information can’t be removed from...

Watch Airlines warn of potential flight cancellations as fuel costs rise; here are your rights

Airlines warn of potential flight cancellations as fuel costs rise;...

Watch One year later, no charges filed in Sandy stalking case

One year later, no charges filed in Sandy stalking case

Watch Utah regulators warn used car dealers that promises can trump

Utah regulators warn used car dealers that promises can trump...

Watch Why’d you steal my package? A restitution payment finally arrives a decade later

Why’d you steal my package? A restitution payment finally arrives...

News

Watch Teen boy's death prompts changes to transmission towers

Teen boy's death prompts changes to transmission towers

Watch High winds fuel rocky canyon fire

High winds fuel rocky canyon fire

Watch Flood preps underway as massive fire burns

Flood preps underway as massive fire burns

Watch Sunday Edition: Building foundations for kindergarten

Sunday Edition: Building foundations for kindergarten

Watch Sunday Edition: State launches new college regional framework

Sunday Edition: State launches new college regional framework

Watch Sunday Edition: First lady Abby Cox promotes early literacy

Sunday Edition: First lady Abby Cox promotes early literacy

Watch Sunday Edition: Reading initiative aims to prevent summer reading loss

Sunday Edition: Reading initiative aims to prevent summer reading loss

Watch Viewer video of fire near I-84

Viewer video of fire near I-84

Watch 'Showcase the power of education and sport': Utah 2034 announces education committee

'Showcase the power of education and sport': Utah 2034 announces...

Watch Jury convicts former Utah Senate candidate in sexual abuse trial

Jury convicts former Utah Senate candidate in sexual abuse trial

Watch Corina Nelson Named General Manager of Salt Lake Bees

Corina Nelson Named General Manager of Salt Lake Bees

Watch Residents return to salvage belongings after Midvale apartment fire

Residents return to salvage belongings after Midvale apartment fire

Watch Utah shatters record for woodland area lost to wildfires by a wide margin, U. researchers say

Utah shatters record for woodland area lost to wildfires by...

Watch West Valley City family prepares to say good-bye to 10-year-old girl after Murray pond drowning

West Valley City family prepares to say good-bye to 10-year-old...

Watch Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV and AT&T split

Get Gephardt helps satellite TV subscriber fight double-billing after DirecTV...

Watch Utah-based lab helps track cyclospora outbreak as cases rise nationwide

Utah-based lab helps track cyclospora outbreak as cases rise nationwide