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Why a sincere apology is 'one of the most important skills' and how to do it right
In today's world, relationships are under more pressure than ever. We're stressed, distracted, overstimulated and often reacting instead of responding — especially with people we love the most. Dr. Matt Townsend said conflict isn't the problem. It's usually the lack of repair. He calls a sincere apology "one of the most important skills we can develop."